FAQs
WHO PICKS MY PRODUCE?
Your produce is picked by our staff of personal shoppers. They are regularly trained to ensure the highest quality selection.
DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?
Yes, to ensure food quality and safety, someone must be present at the time of delivery. If no one is home at the time of delivery, your driver will return your items to the market and request that you come to pick up your order. Alternately, we can re-deliver the order the next day or issue a refund to the credit card used, less any delivery and/or convenience fees. If you do need to reschedule a delivery, you must contact our Customer Care team at least two hours prior to the beginning of your scheduled delivery window in order to avoid any additional fees.
CAN I GET DELIVERY THE SAME DAY?
Yes, delivery is often available the same day! Please ensure your order is submitted by 11 am, to ensure we have time to prepare your order and contact you with any questions or substitutions (if something is out of stock).
CAN I MAKE CHANGES TO A SUBMITTED ORDER?
Yes! Simply add items to a cart, and when you check out, you will see the option to add the items to the order you've already scheduled! We can accommodate edits to your order until we start to pick your order at the store. If you wish to remove any items from your previously submitted order, simply email us at orders@goldsmithsmarket.com
IS THERE A MINIMUM ORDER AMOUNT?
No, there is NO minimum order!
HOW MUCH IS THE DELIVERY FEE?
The delivery fee is based on the distance and driving time from our store to your home. Delivery fees typically range from $4 to $12 and may vary depending on the time of day.
WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?
The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.
HOW DO YOU KEEP MY GROCERIES FRESH?
Your order is picked and held at temperature (room temperature, refrigerated or frozen, depending on the product) until the moment it is picked up or leaves for delivery. During delivery, we transport cool and frozen items in a cooler to ensure peak quality when it arrives to you.
CAN I PLACE A DELIVERY ORDER FOR SOMEONE ELSE?
Certainly. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent or friend. You can arrange the delivery at no cost to your receipient.
CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?
At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.
HOW DO I PAY FOR MY ORDER?
For online orders, we accept Visa, MasterCard, American Express, and Discover cards.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. We will give you a call to discuss any item substitutions after we have picked your order, and you will have the option to decline the suggestion at that time.
DO YOU DELIVER TO BUSINESSES?
Yes! Many businesses use this service to have snacks, treats or gift baskets delivered! Our business delivery fees are the same as residential delivery fees.
DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?
Not at this time, but our website is designed to work well on mobile-sized screens.
CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?
If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it to the store and your credit card will receive a refund. Upon delivery, you will be provided with the a receipt. If your driver is no longer present, you can return the items directly to our store using the original receipt. Note that, depending on particular policy regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card.
WHAT SHOULD I DO IF PART OF MY DELIVERY IS INCORRECT?
If you receive an incorrect order, please notify your driver upon delivery and you will receive an appropriate refund. If your driver is no longer present, please contact our Customer Care team (via our email). To receive a refund for an issue with an order and/or delivery, you must contact us within 48 hours of your delivery.
WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?
We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team (via our email) and we'll do our best to make it right.
CAN YOU SHIP MY ORDER TO ME?
We offer local in-store pickup and/or delivery within our community. Unfortunately, we are unable to otherwise ship products.
WHAT ARE YOUR DELIVERY TIMES?
Please see our delivery schedule on the delivery schedule tab to see what day we deliver to your area! All orders are delivered beween 3-5 pm each day.
ARE THERE ANY FEES?
Pickup orders are FREE over $50, or have a $3 convenience fee if less than $50. Delivery orders always have the have a delivery fee waived, but there is a delivery fee which is based on the distance and driving time from our store - they range from $7 to $13 - please see our delivery schedule for more details!
If we still haven't answered your questions, you can contact us below and we will get back to you as soon as possible.